Privacy Policy

Collection & Purpose

We collect personal data to:

• Support customers when buying products
• Answer customer inquiries
• Process bookings and visa applications
• Coordinate service delivery

Information we collect includes: name, email, phone number, passport details, IP addresses, and website visit patterns.

Data Usage

Your information is used for:

• Customer service and support
• Delivery coordination
• Surveys and promotional activities (with your consent)

We use data only for announced purposes. If we need to expand beyond the original scope, we will notify you.

Data Storage

Personal information is retained while providing the service to you or until the purpose of collection is fulfilled. After services are completed, your personal data is deleted from our systems within thirty (30) days.

Access & Sharing

Your information may be accessed by:

• Website administration
• Vietnamese authorities (for visa processing)
• Service delivery partners
• If you used a referral code: the person who gave you that code. They see only your first name, which visa you ordered and when you paid — never your surname, passport, contact details or anything else.
• Competent authorities when legally required
• Meta (Facebook), for advertising measurement — see Advertising & Analytics below.

We never sell your data.

Advertising & Analytics

We run ads and measure which of them lead to orders. For that we use:

• The Meta (Facebook) Pixel, which loads on every page of this site, records page views and sets Meta's own cookie (_fbp).
• Meta's Conversions API. When you complete a payment, our server sends a purchase event to Meta. Your email address, phone number, first and last name, date of birth and our order reference are hashed before they are sent; your IP address, browser user agent and Meta's own cookie identifiers are sent as they are.
• Vercel Web Analytics, which counts page views per page and visitor country. It is cookieless and does not identify you.

We do not send the contents of your visa application — passport details, travel dates or the documents you upload — to Meta or to any advertising service. The Meta Pixel loads only after you choose Accept in the cookie notice: if you reject, or have not chosen yet, it does not load and sets no _fbp cookie. You can withdraw consent at any time by clearing this site's data in your browser.

Your Rights

You may:

• Self-check, update, correct, or remove any of your information
• Exercise these rights through your account or by contacting administration
• Request access to data we hold about you
• Withdraw consent for data processing

Data Protection

We commit to security measures to protect your data. However, we do not guarantee to prevent all unauthorized access. No system is 100% secure.

Complaint Process

If you have concerns about information disclosure, please report to info@vietnamtravel.help. We will process your concern within seven days.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@vietnamtravel.help
• WhatsApp: +84 70 5549868
• Website: www.apply.vietnamtravel.help

Policy Updates

We reserve the right to modify terms and will update any changes on our website.